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Recent Insights Newsletters

December, 2024 Newsletter
Reflecting on 2024 and Looking Towards the Future of CX and AI

November, 2024 Newsletter
Exploring the Importance of Service and Service Quality and the Impact It Has on CX Excellence

October, 2024 Newsletter
October Is CX Month: Change and Opportunity in the CX Industry

September, 2024 Newsletter
Why Aren't More Organizations Using Customer Insights to Drive Strategic and Tactical Decision-Making?

August, 2024 Newsletter
How Customer Perception Erodes Brand Trust

July, 2024 Newsletter
Understanding the Challenges Faced with the Deployment of AI Technology

June, 2024 Newsletter
Harnessing the Power of AI to Address the Varying Demographic Needs of Customers

May, 2024 Newsletter
Exploring the Increasing Value of Customer Experience

May, 2024 Newsletter
Is Artificial Intelligence Making Your Company Smarter?