Telecommunications & Utilities
Helping Telco and Utility Providers Solve Their Most Critical CX Challenges
Over 70% of customers experienced at least one problem during their last interaction with their local utility or telecommunications provider
Utilities and telecommunications companies are operating in an era of considerable uncertainty. We partner with you to help you discover which customer experiences are impairing your growth and increasing your cost to serve customers.
Our Areas of Expertise
How We Help
The Verde Group helps you answer one of your most critical questions to achieving and maintaining business success:
“Where should I invest in the customer experience to increase sales and grow market share?”
In fact, we answer it by providing you with a financially-focused way to understand and improve your CX delivery impact across a myriad of business priority areas, such as sales processes, product delivery, customer support and overall communication.
Brand Performance
How is my brand performing?
How much revenue is my business losing due to negative customer experiences?
Industry opportunities
How do I rank versus the competition?
Where do market opportunities exist?
Omni-Channel CX Challenges
What problems do my customers experience?
What impact do these negative experiences have on revenue and profits?
Which can I fix to increase business performance?
Our Functional Focus
The Verde Group’s expertise ranges across all channels and areas of your business:
Learn about how we helped an industry leading telecommunications & utilities business.
Increasing Revenue
At The Verde Group, we collaborate with you to reduce customer dissatisfaction and create enduring CX change that drives increased revenue for your organization.
We focus on friction. The reality is that customers no longer evaluate your performance solely against category competition, but against all purchase and service interactions. Telecommunications companies and utilities that fail to capture and understand the entire customer journey disappoint customers and miss opportunities to innovate.
Our proven methodology allows you to identify, prioritize and address customer experience problems that have a negative financial impact on your business. In other words, we help you isolate the “critical few” problem experiences from the “trivial many”, so you can invest in experiences that represent the greatest revenue and market share upside.
