Industry Breadth and Depth
EXPERIENCE
Across industries and around the world, we help solve CX challenges.
For more than 20 years, The Verde Group has helped companies like yours pinpoint the customer problem experiences that have the most financial impact, solve them and deliver bottom line results.
Working with hundreds of Fortune 1000 clients across the globe in a variety of industries has given us a unique perspective. And we’ve developed a keen understanding of best practices, strategies and solutions you need to help you challenge the status quo, deliver exceptional customer experiences, recover lost revenue and leapfrog over your competition.
Industries
Agriculture
Financial Services
Insurance Services
Logistics
Manufacturing
Pharmaceutical
Retail Services
Telecommunications Services
Agriculture
The agriculture industry continues to rapidly transform.
New digital solutions, automated equipment and new purchasing channels all impact how you interact and add value to your customers. We help you stay ahead of these changing environments by understanding what your customers need and expect from you.
OUR AREAS OF EXPERTISE
- Equipment Manufacturing
- Precision Agriculture Technology
- Seed and Traits
- Dealer and Distributor Services
Financial Services
Financial institutions are operating in an era of considerable uncertainty.
Let us find which customer experiences are impairing your competitive position and show you how to innovate for growth.
OUR AREAS OF EXPERTISE
- Consumer Banking
- Business Banking, SMB and Commercial
- Private Banking and High Net Worth
- Mutual Funds and Investments
Learn how The Verde Group helped a Financial Services client realize a 111% increase in willingness to recommend in less than two years. Download the case study here.
Insurance Services
New technologies and channels are changing how customers consider, buy and manage their coverage.
We help address the customer experiences most damaging to acquisition, retention and account growth.
OUR AREAS OF EXPERTISE
- Property & Casualty
- Health, Disability and Life
- Personal, SMB & Commercial
- Broker Channel and Sales Intermediaries
Logistics
In today’s digitally connected 24/7 world, customers are demanding more from shipping and logistic companies -- a lot more.
We provide insights so you can focus your priorities in order to deliver a frictionless customer experience and revenue growth.
OUR AREAS OF EXPERTISE
- Logistics Services
- Air and Express Delivery Services
- Supply Chain Management
- Transportation
Manufacturing
Our manufacturing clients understand that customer loyalty depends on more than just product features, quality and price.
We assist you in designing holistic customer strategies specific to manufacturing that align go-to-market decisions with customer value and competitive product positioning.
OUR AREAS OF EXPERTISE
- Aerospace
- High Tech
Pharmaceutical
As commercializing product becomes more complex, clear understanding of all customer types is more critical than ever.
We partner with the largest Pharmaceutical companies in the world to solve their go-to-market challenges, fuel innovation and reduce the operational complexities.
OUR AREAS OF EXPERTISE
- Physicians
- Nurses and Office Managers
- Medical Laboratories
- Field Sales Organizations
- Payers
- IDNs/Institutions
- Patients
Retail Services
Retailers need a clear understanding of how customer expectations are evolving.
With this understanding, retailers can create powerful multi-channel experiences that satisfy and delight customers on their terms – not the channel’s.
Specifically designed with retailers in mind, WisePlum was created to answer one critical question: Where should a retailer invest in the customer experience to increase top-line revenue growth and market share?
Telecommunications Services
Communication Service Providers are experiencing rapid shifts in customer expectations.
We help clients optimize the current customer experience for increased retention, spend and the monetization of new services.
OUR AREAS OF EXPERTISE
- Wireless. Prepaid & Postpaid
- Landline
- Cable & Satellite Services
- Bundling
- Retail/Store Strategy
- Personal, SMB and Commercial segments
