WOW Research Report

The Great Payoff of Delivering WOW! Experiences

In October 2020, The Wharton Baker Retailing Center and The Verde Group –a global customer experience consultancy, conducted its third and largest in a series of studies focused on understanding the impact of customer experience on customer loyalty.

Download our study to discover how retailers who deliver WOW! Experiences increase repurchase Intent by 12%-58%.

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Provide your details below to receive to download the Wharton Baker Retailing Center & Verde Group US Consumer Loyalty Study.

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    Are you ready to unleash the power of your customer experience?