Bridging the Insight-Action Gap: Why CX Success Demands More Than Just Data

The June 2025 Verde Edition explores the “insight-action gap”—why many companies collect customer insights but fail to act on them. This issue highlights key stats and practical steps to turn feedback into meaningful business results.

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The Delighted Customers Podcast: Measuring the True Cost of Negative Customer ExperiencesWhy Failing to Deliver True Omni-Channel Experiences Is Undermining Customer Loyalty

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