The December Verde Edition marks a shift toward more actionable, data-driven insight, with a stronger focus on the metrics, patterns, and financial signals that reveal where customer friction impacts revenue, loyalty, and risk. This issue emphasizes practical application through real-world examples and concise case studies that show how organizations turn VoC insights into measurable financial outcomes. Designed to help leaders de-risk decision-making, the newsletter connects customer experience to customer behavior and business performance, featuring perspectives from Paula Courtney, a new CX metrics blog, key friction points impacting manufacturer revenue, and bold predictions for 2026.
