The Verde Group is committed to investing in the discovery and sharing of new insights, helping you stay up to date on opportunities to improve your own CX performance.
Verde Group CEO Paula Courtney recently sat down with Mark Slatin from The Delighted Customers Podcast to discuss how to measure the true cost of negative customer experiences. What if negative customer experiences matter more than you think—impacting your bottom line far beyond any single complaint or glowing review? The new episode dives into why […]
In the latest episode of Loyalty Wired’s Newscast about the “Great Retail Acceleration,” Dennis Armbruster of the Verde Group shares his insights on how to measure the success of investment in retail tech. Listen here: Loyalty Wired · Newscast 21 – The Great Retail Acceleration Loyalty Wired features interviews with some of the smartest minds […]
Verde Group CEO Paula Courtney recently sat down with Neeta Bidwai from the Good Revenue podcast to discuss how she transforms friction into growth across Fortune 100 firms in manufacturing, aerospace, retail, financial services, telecom, and more. Their conversation reveals a fascinating deconstruction of how organizations unknowingly design their own failure points. While businesses obsess […]