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March 22, 2019

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Financial Services 

PUBLISHED WORK

  • Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
  • How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
  • He Buys, She Shops A Study Of Gender Differences In The Retail Experience He Buys, She Shops A Study Of Gender Differences In The Retail Experience
  • Shoppers At Risk An Annual Study of Retail Dissatisfaction Shoppers At Risk An Annual Study of Retail Dissatisfaction
  • The Shopping Mall A Study on Customer Experience The Shopping Mall A Study on Customer Experience

CATEGORIES

  • Announcements (5)
  • Change Management (1)
  • Customer Disatisfaction (2)
  • Customer Experience (34)
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  • Customer Satisfaction (4)
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  • Net Promoter Score (9)
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  • Research (16)
  • Revenue at Risk (Revenue@Risk) (7)
  • Reward & Recognition (4)
  • Uncategorised (8)

ARCHIVES

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Our Thinking

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Toronto, ON, Canada

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