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March 22, 2019

Retail Services

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PUBLISHED WORK

  • Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
  • How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
  • He Buys, She Shops A Study Of Gender Differences In The Retail Experience He Buys, She Shops A Study Of Gender Differences In The Retail Experience
  • Shoppers At Risk An Annual Study of Retail Dissatisfaction Shoppers At Risk An Annual Study of Retail Dissatisfaction
  • The Shopping Mall A Study on Customer Experience The Shopping Mall A Study on Customer Experience

CATEGORIES

  • Announcements (5)
  • Change Management (2)
  • Customer Disatisfaction (2)
  • Customer Experience (37)
  • Customer Measurement (16)
  • Customer Satisfaction (4)
  • Customer Surveys (15)
  • CX (8)
  • Metrics (13)
  • Net Promoter Score (9)
  • News (6)
  • Problems (12)
  • Research (16)
  • Revenue at Risk (Revenue@Risk) (7)
  • Reward & Recognition (4)
  • Uncategorised (9)

ARCHIVES

  • 2020 (1)
  • 2019 (21)
  • 2018 (18)
  • 2016 (2)
  • 2015 (12)

Our Thinking

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Toronto, ON, Canada

Denver, CO, USA

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