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March 22, 2019

Loyalty, revenue and profit potential are under threat — find the customer experiences that matter most.

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Challenges with your current CX measurement program? There is a better way.

PUBLISHED WORK

Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
He Buys, She Shops A Study Of Gender Differences In The Retail Experience
Shoppers At Risk An Annual Study of Retail Dissatisfaction
The Shopping Mall A Study on Customer Experience

CATEGORIES

Announcements (5)
Change Management (2)
Customer Disatisfaction (2)
Customer Experience (37)
Customer Measurement (16)
Customer Satisfaction (4)
Customer Surveys (15)
CX (8)
Metrics (13)
Net Promoter Score (9)
News (6)
Problems (12)
Research (16)
Revenue at Risk (Revenue@Risk) (7)
Reward & Recognition (4)
Uncategorised (10)

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