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About:gord_ripley

Profile: Senior Vice President of The Verde Group

Posts by gord_ripley :

The Disinvestment in Human Labor: Are Chatbots the New Offshore Call Centers?, September 26, 2023 in Blogs and Articles
CX Measurement and Reporting Platforms: Unleashing the Potential, May 17, 2023 in Blogs and Articles

PUBLISHED WORK

Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
He Buys, She Shops A Study Of Gender Differences In The Retail Experience
Shoppers At Risk An Annual Study of Retail Dissatisfaction
The Shopping Mall A Study on Customer Experience

CATEGORIES

Blogs and Articles (89)
In the News (10)
Newsletters (33)
Podcast (2)
Research and White Papers (3)

ARCHIVES

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Toronto, ON, Canada

Denver, CO, USA

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