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About:jsoule

Posts by jsoule :

We’ll Say It Out Loud: The CX Industry Is Broken, December 4, 2023 in Newsletters
Are You Unknowingly Betraying Your Customer?, November 16, 2023 in Newsletters
Strategic Planning — Don’t Forget About CX!, July 20, 2023 in Newsletters
The Customer Experience Landscape, June 26, 2023 in Newsletters

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PUBLISHED WORK

Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
He Buys, She Shops A Study Of Gender Differences In The Retail Experience
Shoppers At Risk An Annual Study of Retail Dissatisfaction
The Shopping Mall A Study on Customer Experience

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