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News

Paula Courtney at the 2015 COLLOQUY Loyalty Summit

Colloquy
20/11/2015

Community leaders sleep out for homeless youth

CBC
20/11/2015

Poor CX Puts Retail Revenue Gains at Risk

1to1 Media
10/09/2015

How Poor Customer Service Is Hurting Mass Merchandisers

Convenience Store Decisions
31/08/2015

Survey: Back-to-school retailers should learn customer service

Chain Store Age
31/08/2015

Shoppers Who Complain About Lines Spend More

Wifi Hifi
01/07/2015

PUBLISHED WORK

  • Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
  • How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
  • He Buys, She Shops A Study Of Gender Differences In The Retail Experience He Buys, She Shops A Study Of Gender Differences In The Retail Experience
  • Shoppers At Risk An Annual Study of Retail Dissatisfaction Shoppers At Risk An Annual Study of Retail Dissatisfaction
  • The Shopping Mall A Study on Customer Experience The Shopping Mall A Study on Customer Experience

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