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About:amstec

Posts by amstec :

  • Idea: Understanding Friction in the Customer Experience, July 25, 2022 in In the News
  • Who’s getting it right – and wrong – in Customer Experience, July 1, 2022 in Newsletters
  • IN THE NEWS: Canadian Tire Corporation Invests in CX Improvements, June 1, 2022 in Newsletters
  • Why Are Recommendations So Important?, March 25, 2019 in Blogs and Articles
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PUBLISHED WORK

  • Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
  • How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
  • He Buys, She Shops A Study Of Gender Differences In The Retail Experience He Buys, She Shops A Study Of Gender Differences In The Retail Experience
  • Shoppers At Risk An Annual Study of Retail Dissatisfaction Shoppers At Risk An Annual Study of Retail Dissatisfaction
  • The Shopping Mall A Study on Customer Experience The Shopping Mall A Study on Customer Experience

CATEGORIES

  • Blogs and Articles (79)
  • In the News (7)
  • Newsletters (13)
  • Research and White Papers (2)

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