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About:jsoule

Posts by jsoule :

  • How Customer Perception Erodes Brand Trust, August 29, 2024 in Newsletters
  • Understanding the Challenges Faced with the Deployment of AI Technology, July 29, 2024 in Newsletters
  • Harnessing the Power of AI to Address the Varying Demographic Needs of Customers, June 19, 2024 in Newsletters
  • Exploring the Increasing Value of Customer Experience, May 25, 2024 in Newsletters
  • Is Artificial Intelligence Making Your Company Smarter?, May 11, 2024 in Newsletters
  • Driving Improved Business Outcomes via Customer Experience Excellence, March 21, 2024 in Newsletters
  • Does An Improved Customer Experience Mean Increased Revenue?, March 7, 2024 in Newsletters
  • The Great CX Challenge – A Verde Group White Paper, February 27, 2024 in Research and White Papers
  • Turning CX Friction Into Momentum, February 7, 2024 in Newsletters
  • CXChronicles Podcast: Measuring Customer Experience Friction to Drive Business Impact with Dennis Armbruster, February 7, 2024 in In the News
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PUBLISHED WORK

  • Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
  • How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
  • He Buys, She Shops A Study Of Gender Differences In The Retail Experience He Buys, She Shops A Study Of Gender Differences In The Retail Experience
  • Shoppers At Risk An Annual Study of Retail Dissatisfaction Shoppers At Risk An Annual Study of Retail Dissatisfaction
  • The Shopping Mall A Study on Customer Experience The Shopping Mall A Study on Customer Experience

CATEGORIES

  • Blogs and Articles (89)
  • In the News (10)
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  • Podcast (2)
  • Research and White Papers (3)

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