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About:pc

Profile
Chief Executive Officer of The Verde Group.

Posts by pc :

  • B2B CX Challenges: Four Problem-Solving Strategies, March 23, 2023 in Blogs and Articles
  • CEO Thoughts: 4 Customer Experience Trends That Will Shape 2019, February 4, 2019 in Blogs and Articles
  • How Millennials, Digital Transformation, and the War For Talent are Shaping Your Future, January 21, 2019 in Blogs and Articles
  • Distorted View: Four Reasons Why Your Customer Measurement Program May Be Failing You, January 7, 2019 in Blogs and Articles
  • The Sound of Your Brand Speaks Volumes, November 19, 2018 in Blogs and Articles
  • Captive Customers: When Customers Want to Leave You But Don’t, October 22, 2018 in Blogs and Articles
  • How Educated Customers Raise the Bar on Retail Experience, July 16, 2018 in Blogs and Articles
  • Why Do We Lose Customers?, May 21, 2018 in Blogs and Articles
  • The Four Biggest Mistakes Companies Make When Implementing a Customer Measurement Program, May 7, 2018 in Blogs and Articles
  • Verde Update: New Product Partnership Launched with LoyaltyOne Consulting, May 20, 2015 in Blogs and Articles
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PUBLISHED WORK

  • Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
  • How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
  • He Buys, She Shops A Study Of Gender Differences In The Retail Experience He Buys, She Shops A Study Of Gender Differences In The Retail Experience
  • Shoppers At Risk An Annual Study of Retail Dissatisfaction Shoppers At Risk An Annual Study of Retail Dissatisfaction
  • The Shopping Mall A Study on Customer Experience The Shopping Mall A Study on Customer Experience

CATEGORIES

  • Blogs and Articles (77)
  • In the News (7)
  • Newsletters (10)
  • Research and White Papers (2)

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