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About:Paula

Posts by Paula :

  • 4 Technologies Modernizing The Customer Experience, April 21, 2019 in Blogs and Articles
  • Showing Customers That You Care In 5 Subtle Ways, April 13, 2019 in Blogs and Articles
  • What Every Business Can Learn From These 3 Airports About The Customer Experience, April 1, 2019 in Blogs and Articles
  • The Verde Group Speaking at Pharma CX 2019 Summit, March 13, 2019 in In the News
  • Three things to consider when building a Net Promoter Score (NPS), March 4, 2019 in Blogs and Articles
  • Top 5 Customer Experience Mistakes to Avoid in 2019, February 25, 2019 in Blogs and Articles
  • A Special Announcement From The Verde Group: Unveiling the New and Improved Website Along With Branding Goals, February 19, 2019 in Blogs and Articles
  • 5 statistics that prove the importance of customer reward and recognition, February 11, 2019 in Blogs and Articles
  • Start Small To Create a Company-wide View of the Customer, August 13, 2018 in Blogs and Articles
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PUBLISHED WORK

  • Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
  • How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
  • He Buys, She Shops A Study Of Gender Differences In The Retail Experience He Buys, She Shops A Study Of Gender Differences In The Retail Experience
  • Shoppers At Risk An Annual Study of Retail Dissatisfaction Shoppers At Risk An Annual Study of Retail Dissatisfaction
  • The Shopping Mall A Study on Customer Experience The Shopping Mall A Study on Customer Experience

CATEGORIES

  • Blogs and Articles (89)
  • In the News (10)
  • Newsletters (33)
  • Podcast (2)
  • Research and White Papers (3)

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