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About:jsoule

Posts by jsoule :

  • Elevating the Holidays: Crafting Unforgettable Customer Experiences, January 22, 2024 in Newsletters
  • We’ll Say It Out Loud: The CX Industry Is Broken, December 4, 2023 in Newsletters
  • Are You Unknowingly Betraying Your Customer?, November 16, 2023 in Newsletters
  • Strategic Planning — Don’t Forget About CX!, July 20, 2023 in Newsletters
  • The Customer Experience Landscape, June 26, 2023 in Newsletters
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PUBLISHED WORK

  • Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
  • How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
  • He Buys, She Shops A Study Of Gender Differences In The Retail Experience He Buys, She Shops A Study Of Gender Differences In The Retail Experience
  • Shoppers At Risk An Annual Study of Retail Dissatisfaction Shoppers At Risk An Annual Study of Retail Dissatisfaction
  • The Shopping Mall A Study on Customer Experience The Shopping Mall A Study on Customer Experience

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