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About:pbaran

Posts by pbaran :

  • Logistics and Shipping: Setting Expectations and Building Customer Loyalty, December 15, 2021 in Blogs and Articles
  • Flip The Switch With Guest Paula Courtney, November 25, 2021 in In the News
  • Manufacturing and CX: Innovating and improving customer experiences along with your products, November 19, 2021 in Blogs and Articles
  • Consumers Aren’t Feeling The Love – Here’s How To Change That, November 2, 2021 in Blogs and Articles
  • MORE TECHNOLOGY AND LESS INTERACTION – HOW THEY’RE TRANSFORMING CX EXPECTATIONS, September 1, 2021 in Blogs and Articles
  • Exploring the Loyalty / CX Connection, July 27, 2021 in Research and White Papers
  • Surprising Insights into the Pandemic Consumer, June 11, 2021 in In the News
  • Profiting from Customer Dissatisfaction, May 6, 2021 in In the News
  • THE GREAT PAYOFF OF DELIVERING WOW!, May 5, 2021 in Research and White Papers
  • Be The Go-To: Our Conversation with Theresa M. Lina, November 2, 2020 in Blogs and Articles

PUBLISHED WORK

  • Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
  • How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
  • He Buys, She Shops A Study Of Gender Differences In The Retail Experience He Buys, She Shops A Study Of Gender Differences In The Retail Experience
  • Shoppers At Risk An Annual Study of Retail Dissatisfaction Shoppers At Risk An Annual Study of Retail Dissatisfaction
  • The Shopping Mall A Study on Customer Experience The Shopping Mall A Study on Customer Experience

CATEGORIES

  • Blogs and Articles (89)
  • In the News (10)
  • Newsletters (33)
  • Podcast (2)
  • Research and White Papers (3)

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