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How CX Investments Can Survive the Cost-Cutting Chopping Block,
May 5, 2023 in Blogs and Articles
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2023 Customer Experience Predictions from The Verde Group,
January 26, 2023 in Blogs and Articles
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2022 Customer Experience Reflections from The Verde Group,
January 24, 2023 in Blogs and Articles
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NPS: The Danger of its Singularity,
December 5, 2022 in Blogs and Articles
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Why “I Love You” metrics won’t solve your CX challenges,
November 15, 2022 in Blogs and Articles
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Better EX may be the key to delivering great CX,
October 25, 2022 in Blogs and Articles
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Over a decade of customer trust gone in a flash – A personal story,
October 3, 2022 in Blogs and Articles
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A New CX World for Utilities,
September 16, 2022 in Blogs and Articles
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When breaking the rules can save a customer (literally),
August 2, 2022 in Blogs and Articles
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5 pitfalls holding back companies’ CX investments,
July 15, 2022 in Blogs and Articles
