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About:verde

Website
http://www.verdegroup.com
Profile
Executive Vice President of The Verde Group

Posts by verde :

  • A New CX World for Utilities, September 16, 2022 in Blogs and Articles
  • When breaking the rules can save a customer (literally), August 2, 2022 in Blogs and Articles
  • 5 pitfalls holding back companies’ CX investments, July 15, 2022 in Blogs and Articles
  • Hero: Paula Courtney – CEO & President at The Verde Group, June 19, 2022 in In the News
  • Who’s getting it right — and wrong — in CX?, June 16, 2022 in Blogs and Articles
  • The Promise and Power at the Intersection of AI and CX (Part 2), May 24, 2022 in Blogs and Articles
  • The Promise and Power at the Intersection of AI and CX (Part 1), May 10, 2022 in Blogs and Articles
  • International Women’s Day: Confidence is always key, March 31, 2022 in Blogs and Articles
  • Customer Experience Is Not Our Responsibility, February 16, 2016 in Blogs and Articles
  • 2 Steps to Create Customer Service Heroes, October 15, 2015 in Blogs and Articles
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PUBLISHED WORK

  • Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School Dynamics of Retail Customer Satisfaction The Verde Group Research with the Wharton School
  • How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It How to Profit from Customer Dissatisfaction Catch it, Fix It, Capitalize On It
  • He Buys, She Shops A Study Of Gender Differences In The Retail Experience He Buys, She Shops A Study Of Gender Differences In The Retail Experience
  • Shoppers At Risk An Annual Study of Retail Dissatisfaction Shoppers At Risk An Annual Study of Retail Dissatisfaction
  • The Shopping Mall A Study on Customer Experience The Shopping Mall A Study on Customer Experience

CATEGORIES

  • Blogs and Articles (79)
  • In the News (7)
  • Newsletters (13)
  • Research and White Papers (2)

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